Average delivery times

We strive for the best price-quality ratio for our products. This is why we choose to ship the products directly from the supplier. This allows us to save enormously on transport, storage, packaging and shipping costs and offer the products at a fair price.
Every order is processed within 24 hours and the average delivery time
is 7 - 15 working days.

Always free shipping

We will bear the shipping costs ourselves. Every order is
Delivered to your home for FREE. No minimum order quantity is required.

track your order

You can track your order via our Track and Trace page. The Track and Trace can be followed online anytime, anywhere from 2 - 3 days after your order, so you know exactly when you can expect your products at home.

Returns and exchanges at Vivaim

We want to make sure you are satisfied with your purchase from Vivaim. If you are not completely satisfied, we would like to offer you the option to return or exchange the item within 14 days of receiving your order.

Returns

If you wish to return an item, please send an email to info@vivaim.nl with your order number and the reason for return. We will process your request as soon as possible and let you know how to return the item.

Please note that returned items must be unused, undamaged and in the original packaging. Unfortunately, we cannot accept returns on hygiene products. Once we have received and inspected the returned item, we will refund the purchase amount as soon as possible in the same manner as you paid.

Exchange

If you would like to exchange an item, please send an email to info@vivaim.nl with your order number and which item you would like to exchange. We will process your request as soon as possible and let you know how to exchange the item.

Please note that exchanged items must be unused, undamaged and in the original packaging. Once we have received and checked the exchanged item, we will ship the new item to you as soon as possible.

Contact

If you have any questions about returning or exchanging your purchase, please do not hesitate to contact our customer service at info@vivaim.nl. We are happy to help you.

Yes, we regularly offer discounts and promotions. Keep an eye on our website and newsletter for the latest offers.

For further questions or specific information, do not hesitate to contact us. We are ready to assist you!

If you have any questions, you can always contact our customer service: info@vivaim.nl