If you would like to return an item, please contact our customer service at info@vivaim.nl and we will be happy to help you!

Our returns policy

We offer a 14 day money back guarantee. If you are not 100% satisfied with your purchase, please contact us within 14 days of delivery of your item and we will be happy to assist you in returning your order for a refund.

Easy returns in five steps

1. Take Contact on via Contact  to receive the return form.
2. Place the articles that you want to return in the box, in the original packaging. Please note: The goods must be returned in their original condition (undamaged, without signs of use and with all labels).
3. You can now receive the package Close and stick the already cut returns slip on a clearly visible part of the outside of the package; This receipt already lists the return address and your sender's address.
4. The return costs for a return shipment are borne by the customer.
5. Take the package to a post office. Once your package has arrived at our warehouse, you will receive a confirmation email .

NOTE : Return costs will be charged not  compensate.

Exception

NOTE : You can no  return personalized items, items with broken seals and hygiene products such as swimwear, underwear, bras and other items. We are not allowed to resell this due to hygienic principles.

Please note that your return must meet the following requirements:

• In its original state
• Undamaged
• Original packaging
• Including returns form with order number
• No personalized and hygienic products
• Provided with tracking code

If returns do not meet the above requirements, we may refuse the returns.

How can I exchange items?

Unfortunately, we cannot do this from our customer service no  exchange items. We recommend that you return the item you received, and once the return is accepted, re-purchase for the new item.

Do you have any questions about it? shipping policy  from Vivaim?